Out of 10 I would say 0
Good Morning Emily, I apologize you have not received your tag yet. The normal time for completing the order and shipping is 10 business days. That being said you should have received your tag 10/15/20. I have requested a duplicate order be sent to you. You should receive a confirmation email with the new order number.
The lettering is very clear and you can read it without getting right in my dog's face. It looks great on my brindle colored rescue pitt. I am very happy that I ordered, and they got here quick!