I got two, very recently. I also bought a heart-Shaped one for Foxy, my other dog.The heart wire latch broke within an hour of putting it on Foxy. I'm pretty mad.
I apologize you had an issue with the connector ring. I will be happy to mail another one out for you.
Tags I ordered were great, I paid for expedited shipping and got them in time for flying home with my new puppy. Additionally these tags had more space for additional information on the tags as compared to other ones I had looked at online.